People & Operations
Human-led customer, sales, recruitment, and administrative support, coordinated and managed through CBurke Digital, with technology as a useful complement.
Customer operations
Customer enquiry and communication support.
Explore serviceSales & lead management
Lead follow-up, qualification, and appointment setting.
Explore serviceRecruitment & assessment
Candidate screening and interview support.
Explore serviceAdministrative support
Virtual assistance and recurring admin tasks.
Explore serviceManaged support, with one point of accountability
We coordinate and manage people-led support rather than simply supplying freelancers. You deal with CBurke Digital throughout. People & Operations is a newer division, so the approach below is shaped with each client and available subject to engagement and scope. Some elements are still being developed.
- Recruitment and selectionDefining the roles and skills needed for your requirements.
- Screening and assessmentStructured checks and assessment before anyone supports your work.
- OnboardingBriefing, access, and guidance on your processes and expectations.
- Task allocationClear responsibilities and hand-offs for the work being supported.
- CommunicationA regular, direct line between you and CBurke Digital.
- Performance monitoringReviewing the quality and consistency of the support provided.
- Quality assuranceChecks against the standards agreed for your engagement.
- Client reportingStraightforward updates on activity and any issues raised.
Not sure where to start?
Tell us what you are trying to solve and we can discuss a suitable next step.
After you send a short enquiry, Cameron will review it and reply by email to arrange a conversation about scope. No commitment is required.
Discuss your operational requirements